ResortForward Launches New 2-Way Texting Feature
At ResortForward, we’re committed to helping resorts, campgrounds, RV parks, and mobile home communities simplify operations and strengthen guest relationships. Our reservation management software already makes it easier to book new reservations, communicate with guests, and automate repetitive daily tasks. Now, we’re excited to introduce our newest feature: 2-Way Texting.
With 2-Way Texting, property owners and managers can:
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Send and receive text messages directly from their ResortForward administration portal.
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Receive instant alerts in the system whenever a new text message arrives, ensuring no communication is missed.
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Automate responses with AI – when guests text in common questions, our system recognizes them and replies with the personalized answers you’ve saved.
Owners can also choose to opt in to automated booking and arrival texts, ensuring guests receive timely confirmations and the correct contact number before check-in. This makes it simple for guests to reach out with questions and ensures a smoother arrival experience.
This new feature empowers resorts and campgrounds to connect with guests faster, reduce missed inquiries, and deliver a seamless communication experience that builds trust and loyalty.
“Guest communication is at the heart of hospitality. With 2-Way Texting, we’re giving property owners the ability to engage with their guests instantly and intelligently—all within the same platform they already use to manage reservations,” said Brian, Co-Founder of ResortForward.
At ResortForward, we believe guest communication should be simple, efficient, and impactful. With 2-Way Texting, we’re making it easier than ever for you to manage reservations, answer questions, and elevate your guest experience—all in one place.
