Resort management software that reduces waste, boosts profits, and modernizes your entire guest experience.

“Won’t somebody help me get my resort out of the stone age?”

Undoubtedly, there have been resort owners who have asked themselves this very question—or so we hope. Symbolically, perhaps they feel as though they are working with stone tools and want to be working with steel blades. They know they are wasting time, and when they waste time, they waste money. Guests are not as pleased as they could be, and the resort is falling behind with each passing day.

Now, what if you could find a resort software that gave your resort the lightning acceleration it needed to eliminate the waste and maximize profit? This is, in fact, not a pipe dream. ResortForward has made it a reality.

ResortForward is a reservation software company that simplifies operations for resorts, campgrounds, RV parks, and mobile home communities. That is what ResortForward is—but what it can do for your resort is so much more.

ResortForward focuses on optimizing daily workflows. When operations run more smoothly and efficiently, it creates a more beneficial environment with less waste. There is time and efficiency that can go into other areas of the resort—most importantly, the guest experience.

ResortForward’s intuitive online reservation system enables guests to find and book campsites, cabins, boats, and more in real-time. It syncs bidirectionally with major platforms (Airbnb, Vrbo, Booking.com, Expedia, Tripadvisor, Google Calendar, Spot2Nite) to prevent double bookings and keep availability consistent across all channels.

A resort that double books or mistakenly underbooks is costing itself not only money but negative opinions from potential guests. The ResortForward reservations system leads to a smoother experience for the guest, who will come to brag about how easy booking was with your resort. This results in guest happiness—and a happy guest is often a return guest.

An easy-to-learn, multi-device portal tailored to resort use cases. Owners can manage rentals (sites, cabins, boats, pavilions), guest communication, user roles, and more from one unified hub. The admin interface adapts to your operations—it’s built for resorts and campgrounds, not hotels.

To the average guest, there may seem to be only a slight difference between a resort and a hotel or motel. But nothing could be further from the truth. As we know, a resort is more than simply four walls and a bed. It is an experience. ResortForward makes this experience more streamlined for the owner and, in turn, more rewarding for the guest.

Fully integrated POS lets you add charges directly to reservations—track inventory, process payments (including wireless chip & contactless readers), and issue receipts via print, email, or text. Automates sales, upsell items, and connects seamlessly with reservations.

In today’s world, the guest expects multiple options for payment, receipts, and similar points of contact. With ResortForward, that is a reality. But perhaps even greater is the resort’s ability to have quick and easy access to inventory turnover and the processing of payments. When these processes are at the resort’s fingertips, time is saved, the resort runs smoother, and ultimately, guests are happier.

Guests can manage reservations online—check in/out, adjust charges or payments, update guest details, print invoices—while everything syncs back to the master admin portal. You control permissions to ensure a secure, frictionless experience.

How many times has the resort received complaints about the inability to change guest or payment details? Moreover, how many times has the resort found it difficult to iron out these changes? ResortForward ensures that those are problems of the past. The software gives the resort the ability to ensure that once a room is booked, it is furthermore unavailable. Also, changes to other details are made in real-time.

Built-in messaging is powered via Outlook and Twilio. Automate welcome, checkout, and thank-you messages. Send deposit reminders or balance notices on your schedule, either manually or en masse. It supports automated responses as well.

A friendly resort is a full resort. How much more will the guest feel appreciated or welcomed when an invitation or thank-you note is received? The guest will feel that appreciation as well when they are dropped a short message before and after their stay. And as much as the bill may be the least enjoyable part of a vacation experience, some of the sting is taken away when deposit reminders or final bills are delivered on time.

ResortForward supports credit card and ACH payments via Stripe or Authorize.net. You can collect deposits and balances in real-time. Payment methods can be stored for future bookings. Low-fee processing options are available, and messaging reminders reinforce on-time payment collection.

Gone are the days where payments took time to process and be released. With ResortForward, payments received can be immediate. In the same way, guests will have the ability to store payments for future stays so as to not have to remember what card they used or fumble to pull a card out of a wallet or purse upon arrival.

Deep integration with Wild Energy allows automated tracking and billing for utilities (like electricity). This is ideal for short- and long-stay guests: daily kWh usage is recorded and added directly to guest folios—no manual readings needed.

While not all resorts have this need, ResortForward has the capacity to track and bill for utilities. This is an added layer of billing, and streamlining this process makes these calculations easier for the resort and, in turn, the guest. Streamlining and simplifying are appreciated by both the guest and resort and are steps to creating a return booking.

ResortForward integrates with LPR systems to automate check-in/out and control gate access based on reservation status. When a guest arrives, their license plate can automatically trigger entry and check-in. Departures similarly register check-out. This helps with security, efficiency, and reducing staff workload.

Security at a resort is immensely important—both for the resort and the guest staying at the resort. With the LPR technology, gated parking areas are accessible only to guests, and access can be updated in real-time. When a reservation is active, then access is active—and only for the length of the stay. This is another level of security that exceeds resorts not using this software.

ResortForward connects with QuickBooks to sync reservation data and financials automatically. It eliminates manual exports/imports and makes bookkeeping smoother—charges, payments, commissions, and taxes all flow through your accounting system.

Bookkeeping no longer needs a person hunched over papers filled with numbers, balancing deposits and withdrawals. With ResortForward, connect to QuickBooks and have financials available automatically. With this accounting system, potential errors are reduced, and up-to-the-minute details of the resort’s fiscal health can be accessed.

Tools for setting and modifying rates across rental types, seasons, or special events are included. You can segment by ownership type (e.g. cabins vs. campsites) and apply dynamic pricing strategies—boosting revenue while staying flexible.

Resorts will want to change their rates based on various factors like seasons and special events. ResortForward allows the resort to use a dynamic pricing system that is unique to that resort, as well as the types of rentals available. This maximizes guest bookings and minimizes empty rooms.

ResortForward offers a wide variety of features that will help resorts increase operational efficiency and profitability while making the guest experience more accessible and pleasant. Simply put, ResortForward:

• Uses online booking and syncing that avoids double-bookings and gives centralized availability, which saves time and revenue loss from errors.
• The Administration Portal controls operations from one platform and reduces training time, with fewer system headaches.
• The built-in POS integrates sales with reservations and tracks inventory, upsells, and sales in one step.
• The guest portal allows self-service for guests and cuts the front-desk workload.
• Messaging automation creates consistent, timely communications with less manual follow-up and happier guests.
• Payment processing automates billing and collection, which improves cash flow with fewer bounced reservations.
• Utility metering gives transparent billing for actual consumption and eliminates billing errors and administrative burden.
• Gate/LPR Access makes a secure and automatic guest entry/exit system with faster check-in/out and less staffing.
• QuickBooks Integration performs seamless accounting data flow and saves manual bookkeeping work.
• Dynamic Pricing allows for flexible rate control across inventory, which maximizes occupancy and profitability.

Take your resort out of the stone age—not with a hammer and chisel, but with smart, seamless software. ResortForward doesn’t just modernize your operations; it empowers you to spend less time managing and more time delivering unforgettable guest experiences.

Whether you’re running a cozy campground or a sprawling multi-property resort, efficiency, satisfaction, and profit all start with the right tools. ResortForward has all of them in one place.